Contract Term Basic Computer Maintenance Contract Standard Computer Maintenance Contract Comprehensive Computer Maintenance
1 Year Rs 1650 Rs 2100 Rs 15000
3 Year Rs 4500 Rs 5750 Rs 21000
5 Year Rs 7500 Rs 9500 Rs 27500
Basic Computer Maintenance Contract for 1 year
Call Accepted by way Support calls may be raised by telephone, email.
Terms of call acceptation Unlimited remote support during normal working hours & work days.
Response Same day within 4 hours from complain logged.
Online or remote resolution If an issue cannot be resolved remotely, an engineer will visit on your request and will be charged at standard discounted rates will be applicable for labor, Parts.(No visit charges)
Resolution Period 4 hour resolution target to support requests(Excluding Travel Time).
Protection Software Installation Installed at 80%cost.
Visits 3 free visits per annum included for housekeeping visits.
No Claim Reward 50% of balance support calls visits reimbursed on contract renewal.
Terms & Condition
  • * Standard Working days are Monday to Saturday & working hours are 10.00 am to 8.00 pm.
  • * National holidays & Sundays or any force majors are considered as nonworking days.
  • * Charges like transport, outstation, or any emergency charges & taxes are levied with this contract unless mentioned.
  • * Complain will be attended within 1 to 4 hours after being reported. Or as per the contract terms.
  • * Transfer / Shifting of the computer without prior information may break the AMC for particular equipment.
  • * Contract can be continuing with additional charges after inspection in case of transfer/shifting.
  • * The contract is valid only for the details mentioned according to terms mentioned in contract document.
  • * 80% advance Payment & rest 20% after site inspection before Signs the Contract.
  • * No payment is refundable neither will be adjusted with other bills of orders.

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